► I ordered online. Can I change the product in my local Hansenwode Equestrian store?

Online ordered products can only be exchanged or returned with the online shop. Kindly use the return form you received with your order. If you are missing one, please click here to contact our customer support.

► How can I unsubscribe from an email newsletter?

In each newsletter there is a link "UNSUBSCRIBE" in the bottom right of the email. Click on the link to unsubscribe. You will receive email confirmation of your unsubscription.

► I have received the wrong item in my order?

If the product you have received is not what you were expecting please raise a Returns Request online.

► I have received a faulty or damaged product – what do I do?

Please contact our anna@harrisonhoward.co.uk who will be happy to assist you.

►What is the status of my return?

When you return your order to us it usually takes 2-3 weeks until we have fully processed it. Please contact our customer support if you have any questions about your return.
We advise you to have a tracking note for your return in order to follow it up better in cases of lost parcels. For refund of lost parcels you are required to provide the tracking code.

► How long do I have to return an item?

You have 30 days from day of receipt to return the item.

► How do I return an item?

Please view our Return Policy by clicking here.

► When will my order be shipped?

Orders placed before 2pm Monday to Friday will be processed on the same day. Orders placed on a weekend or holiday will be processed the next working day.
To see our full shipping policy click here.

► Can I add something to my order after it’s been placed?

Unfortunately, you can’t add anything to your order once it has been placed. We don’t keep credit cards on file for your safety—if you would like to purchase more items, they will have to be placed on a new order.

► Can I combine two orders together?

Unfortunately, two orders cannot be combined together if the orders were placed with different order numbers. They will be handled as two separate orders.